1WHAT PRODUCTS DOES BIRDS ECHO OFFER?
We offer vinyl mats, outdoor and indoor. Our products are made of high-quality material (polyester fabric coated with foamed PVC) with a slightly rough texture and a thickness of 2mm.
2HOW DO I SEARCH FOR A SPECIFIC MAT PATTERN?
In our store you can easily use the search engine by typing in the appropriate phrase. You can also use the created categories: theme, style, purpose, or contact our Customer Service via chat or e-mail at info@birdsecho.com
3HOW TO PLACE AN ORDER?
The order process is very easy! When you find your favorite vinyl mat, simply select one of the standard sizes and click ADD TO CART. In the shopping cart, simply fill out the order form and make your payment. If you have any problems you can contact our Customer Service via chat or e-mail at info@birdsecho.com.
4WHAT PAYMENT METHODS ARE AVAILABLE?
We offer secure online payment methods: by. Paypal.
5WHAT IS THE ESTIMATED SHIPPING TIME?
We realize shipping via courier company in the country as well as abroad. Delivery time depends on the country (international shipments are priced individually).
Shipping in Poland takes about 1-2 working days.
Shipping in Europe takes about 3-5 working days.
Shipping to USA takes about 2-3 business days.
Shipping to other destinations may take about 4-6 business days.
6COMPLAINTS - HOW TO REPORT DAMAGE TO PACKAGES AND GOODS?
If you notice any damage to the package on delivery, you have to open it in the presence of the courier and fill in the damage protocol together with him. Then send it to us via e-mail info@birdsecho.com together with a photo. After accepting the complaint, we will send a new product at our expense.

On the other hand, if after opening the package you notice any problem with the order, e.g. wrong size or color of mat, incomplete order, please let us know right away! Send an email to info@birdsecho.com with a photo of the problem. After investigating the complaint we will either send you the correct product or refund your money.
7IF YOU CAN RETURN A PURCHASED PRODUCT?
Yes, Birdsecho offers 14 days to return a standard product. Remember however that the returned product must not be damaged or used. For the return shipment please include the proof of purchase of the mat, your personal information, and the account number to which you would like to be refunded. Once we have received your product and the necessary information, we will refund your money within 10 days.
8WHETHER IT IS POSSIBLE TO PLACE A CUSTOM ORDER?
Yes, we are happy to fulfill custom orders! We can modify the design (color, pattern) and change the size of the mat. If you have any questions, please contact our Customer Service Department by sending an email or using the contact form. Please note, however, that custom orders are non-refundable.
9IS THERE A DISCOUNT AVAILABLE ON MATS?
If you subscribe to our newsletter, you can get a one-time discount of -15% on all products in our store.

If you have any additional questions, write to us! info@birdsecho.com